The Complaints Case Management System is the ideal companion for any office handling complaints, for example an ombudsman's office, human resource department and so on. It will work for any organisation interested in streamlining its activities and maximising their ability to serve their complainants efficiently.

It keeps a record of complaints that are reported to the office and all of the information associated with the complaint. The system enables the office to better manage their handling of complaints by making information about complaints readily available to everyone in the office authorised to use the system. It also greatly improves the ability of the organisation to produce timely and accurate reports.

It is also possible to include a feature that allows complainants to track their case online.

Some of the advantages of the system include: